As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 5 days of receipt of your FTD order. You may call, come in in person. Some flowers are not available for same day for delivery, orchids, tropical flowers, and seasonal flowers, If you have a question on availability of flowers or a specific arrangement availability please call. We do not take time deliveries during the Holiday times for Valentine's Day and Mother's Day.